| Q. |
How do I list an item for sale? |
| A. |
You can list an item for sale by clicking
on "Sell Here" located on the right side of our Home Page
under our "Welcome" banner or by navigating to the List an Item form located on the
For Sellers page. Listing an item is a three-step
process. In the first step, you can upload a picture (if you have
one). In the second step, you fill in the auction parameters including
Starting Bid, Reserve Price, Item Title, Item Description, etc.
In the final step, you review your item listing to make sure it is correct,
check the fees that will be assessed (if any) and submit the item when
you are satisfied it is correct. |
| Q. |
Can I edit my auction after it starts? |
| A. |
You can change your original auction description,
title, category, quantity, payment types accepted, or international shipping
preference once your auction has been posted, provided that no one has placed
a bid on the auction. Just click on "For Sellers"
at the top of any of our pages and then on "Edit your listing". |
| Q. |
How do I close/cancel my auction? |
| A. |
Sellers have the ability to cancel their auctions at any time, however
if your item already has bids, you are obligated to sell to the high bidder
even if you end the auction early. To cancel your auction click on
"For Sellers" at the top of any of our
pages and then on "Cancel my Auction". |
| Q. |
How do I add a photo to my auction? |
| A. |
Adding photos to your auction attracts potential bidders and improves
your chance for a successful and profitable auction. You can add as many
images to your auction as you wish. You can upload the first image directly from
your computer to our servers. If you need to add more than one, you can
link to your images hosted on a different site in your auction description.
Your images must be either .jpg or .gif files.
To upload your image directly from your computer to our servers:
- While viewing our "Sell your Item" page, look Under the heading titled "Upload your Picture(s)". Click on the "Browse"
button. A new window will pop up where you can select your images.
In this new window, be sure to select "All Files(*.*)" from the "Files of type"
pull-down menu at the bottom of the window so that all of your image files are
available for upload. Locate and select your .jpg or .gif file. Then click
on the "Open" button. If you don't see a "Browse" button, you should upgrade
to a more recent version of your browser. Please note: The maximum
recommended individual image size is 500k or less.
- Click on "Continue." There may be a delay while your picture is sent
to us. When your picture is uploaded, you will be able to preview
the photo. If you are satisfied with the photo you selected, click
on the "Continue" button to continue the listing process.
To display your images that have already been uploaded to another web site:
While viewing our "Sell your Item" page, enter its URL in the field provided under the heading "Enter Your Picture
URL". Alternatively, you can display them by adding a line of HTML
code in your item description that points to that web site's address and looks like
this:
<img src="http://www.yoursite.com/images/bead.jpg">
|
| Q. |
May I include links in my Auctions or About ME page? |
| A. |
Auction listings and About Me pages may only include text descriptions, graphics and pictures you supply to our site that
describe the item for sale. You may not use them to promote sales elsewhere.
JustBeads does not permit its members to place the following types of links in your Auction Listings or on your About Me pages:
- Links that directly offer to sell any merchandise other than currently listed items on the JustBeads site.
- Links to other online trading sites or pages, including auctions and fixed-price formats.
- Links to sites offering the same merchandise for the same or lower price (including the Buy It Now price).
Auction listings and About Me pages that do not meet this policy may be removed.
|
| Q. |
How do I add a "Thumbnail" photo to my auction listing? |
| A. |
It's easy to add a "Thumbnail" photo to your auction
listing. While viewing the "Sell your Item" page, Simply upload your photo
to the "Thumbnail" field in the same manner as you uploaded your full size
auction photo. We will automatically re-size it for you. Please make sure that the file to be thumbnailed exists
either in your local drive or LAN. (Only .JPG and .GIF images are supported).
Files larger than 600x400 do not resize nicely. |
| Q. |
How do I add a Counter to my auction listing? |
| A. |
There are several different sites that
offer FREE counters that you can add to
your JustBeads auctions to track the number of times other members have
viewed your listing. It's as easy as copying and pasting the HTML that
they provide to you into your JustBeads item description field.
Any of the following sites provide FREE counters that are compatible with JustBeads.com:
http://www.Shoporium.com
http://www.andale.com
http://count.rubylane.com/counter/addcounter.html
|
| Q. |
How are bid increments determined? |
| A. |
The bid increments get bigger as the bid price increases. The
table below outlines the different increment levels. For example,
let's say an item is showing a current high bid of $1.00. The
increment at that level is 25 cents, which means you have to bid a minimum
of $1.25. The bid amount will continue to be raised in 25-cent
increments until bidding reaches $10.00. At that point, the
increment will change and the new increment will be $1.00.
Current Bid |
Bid Increment |
0.00-9.99 |
.25 |
10.00-49.99 |
1.00 |
50.00-99.99 |
2.00 |
100.00-999.99 |
5.00 |
>1000.00 |
25.00 |
|
| Q. |
What are the Fees for using JustBeads.com? |
| A. |
There's NO CHARGE to browse, bid on or buy items at JustBeads.com, but
you do pay fees to list and sell items. Click here
to view our Fees and billing information. |
| Q. |
How do I place a banner ad on the JustBeads.com site? |
| A. |
We offer a variety of ad placements within our network including the placement of your standard 468x60 banner ad,
(linked to your JustBeads auctions), at the top of our "Home Page", the top of each "Category" page and the top of each
"Item Description page" as well as in our Monthly Newsletters. This allows us to drive traffic to your auction listings
and increase your sales here at JustBeads.com. Click here to learn how. |
| Q. |
My Auction closed without a winner, Can I resubmit an auction? |
| A. |
Items that did not sell can be re-listed free of charge.
To quickly re-list multiple items exactly as they were before, you can
use the Bulk Re-List Items form located on our For
Sellers page. This function allows you to select one or more
items from a list of closed auctions and re-list all of them with a
single click of your mouse. Please note that once an item has been re-listed
more than five (5) times, it will be listed under the "All Items",
(default view), tab only.
To re-list an item and change its parameters, (for example, to lower your
Reserve Price or change its description), you can use our Re-List Item with
Edit form located on the For Sellers page. |
| Q. |
My Auction closed with a Winner, What do I do next? |
| A. |
- Send the winner an email. The buyer and seller are responsible
for contacting each other to arrange payment and shipping of the item sold.
In your email, you should include the following information:
- Winning bid price.
- Shipping costs.
- Your address, so your winner can send you a check if you accept payment by checks.
- Information on your payment and shipping policy.
Also, you should ask the winner to respond to your email with a shipping
address.
- Wait for payment to be received. If a winner is paying by check,
we recommend you deposit the check and wait for it to clear before you
send the item.
- Ship the item.
- Send the winner an email informing the winner that the item has been
shipped. Be sure to included an estimated time of arrival.
- Provide feedback about your experience with the winner.
|
| Q. |
How do I contact the winning bidder(s)? |
| A. |
During the auction, you can click on "Bid History" while viewing an
item's page and then on any bidders User Name to send a message via our
message center to that person. If your item "sells", you will be
sent an email message containing the name and addresses of any winning
bidders After the auction ends. |
| Q. |
What if a bidder does not respond? |
| A. |
Contact the bidder and try to resolve the dispute directly. You
must allow a minimum of 14 calendar days for the bidder to respond to you. Please
be patient, your bidder may have a legitimate reason for not responding
right away. If you cannot contact the high bidder after a period of 14 days,
you should notify Customer Service. Upon receipt
of your message, we will make every attempt to reach out to the buyer on your
behalf. If we are unsuccessful in our endeavor, we will credit your account
accordingly. Please note: ALL requests for credit must be made
within 30 days of the close of Auction. |
| Q. |
How do I set up a credit account? |
| A. |
All registered users of JustBeads.com are automatically set up with a "cash only"
account limited to $10.00. This will allow you to list a limited number of items
without having to place a credit card on file. Once your account balance reaches
this limit you will not be able to use any listing options until a payment is made or
you set up a credit account with us. You can place your credit card
on file with us by navigating to our For Sellers
page and selecting the "Place Credit Card on File" function.
|
| Q. |
How do I Pay my account? |
| A. |
Credit card accounts are debited on the 15th of each month for the
preceeding 30 days. Sellers who maintain "cash" accounts have
until the end the month before payment is due. Please keep in
mind, however, that sellers who maintain "cash" accounts will NOT
be able to list any items once they have exceeded their $10.00 credit
limit.
For your convenience JustBeads.com accepts payment via Credit Card,
PayPal, Personal Check or Money Order. If you do not have a credit card
on file with us, you may send a personal check or money order for the
balance due to our Corporate Offices. Please include a copy of the bill we
sent you and write your User ID number clearly on the check.
JustBeads.com, Inc.
P O Box 290426
Brooklyn, NY 11229-0426
To place your credit card on file with us, click on For Sellers at the top of any of our pages
and then on "Place a Credit Card on File".
|
?For Bidders? |
| Q. |
Are there any fees for bidding? |
| A. |
There's NO CHARGE to browse, bid on or buy items at JustBeads.com, but
you do pay fees to list and sell items. Click here
to view our Fees and billing information. |
| Q. |
How do I Bid? |
| A. |
Bidding on JustBeads.com is easy. Just follow the steps below:
- When you find an item that you would like to bid on, scroll down to the
bottom of the page and look under the banner titled "Bidding" on that item's
auction page and enter the following information:
- Your User Name & Password:
For security reasons, you are required to enter
your User Name and Password each time you bid.
- Your Bid:
The amount you are willing to pay for the item.
You may place a proxy bid or a straight bid. Learn more about regular
bidding versus proxy bidding.
- Preview your bid:
Click on "Review Bid." Once you've previewed your bid and confirmed that
everything is in order, click on "Submit Bid." This is the final step to
submitting your bid.
- Monitor the auction:
As you wait for the auction to close, you'll receive notifications if
you've been outbid. You can always return to the auction and enter a
higher bid. You can monitor all your auction activity by clicking on the
"My Auctions" link at the top of any of our pages.
- Contact the seller:
When the auction closes and you're the high bidder, you'll get an email.
Included in this email is the seller's email address. You should email the
seller to arrange for payment and shipping of the item.
- Enter Feedback about your experience with the seller:
Once you receive your item, make sure to rate the seller. It's a great way
to provide helpful feedback on how a seller participates in the auction
process.
|
| Q. |
How does "Proxy Bid" work? |
| A. |
The JustBeads.com Proxy bidding feature places bids on your behalf at the
lowest possible increments. Simply enter your maximum bid (the
highest amount you are willing to pay).
The goal of Proxy bidding is for you to win the auction at the lowest
possible price. Your maximum bid is only placed when another bidder
also bids up to that amount or when the reserve price is equal to or
greater than your maximum bid.
Bids will increase based on the bid increment set for the auction.
Therefore, the current bid will equal the former bid plus the bid
increment.
Example 1: An item's current bid is $3.00, and the bid increment is $0.25
cents. Vikki enters a maximum bid of $6.00, so Vikki becomes the
high bidder and the current bid reads $3.25.
Example 2: An item's start price is $3.00. Bettina enters a maximum
bid of $7.00. Bettina is the current high bidder at $3.00.
Then Vikki enters a maximum bid of $6.00. The current bid is now
$6.25 since Bettina has a higher maximum bid.
|
| Q. |
What are Bid Increments? |
| A. |
Any new bid must be greater than the current high bid. The additional
amount you're required to bid depends on the price of the item being
auctioned. (In other words, bid increments are determined by the item's
price.) For example, if you want an item with a current price of $11.00,
then you must bid at least $12.00
The table below shows the required bid increments for JustBeads.com Auctions:
Current Bid |
Bid Increment |
0.00-9.99 |
.25 |
10.00-49.99 |
1.00 |
50.00-99.99 |
2.00 |
100.00-999.99 |
5.00 |
>1000.00 |
25.00 |
|
| Q. |
How do I Cancel a Bid? |
| A. |
After you place a bid on the auction item page, you'll be taken to a
Preview Bid page. As long as you DO NOT click on the "Submit Bid"
button on this page the bid won't be placed. You cannot cancel your
bid after you've confirmed it (i.e., after you have clicked on "Submit Bid").
Please don't bid on an item if you're uncertain that you can pay for it.
|
| Q. |
What is a RESERVE Price? |
| A. |
The reserve price is the lowest price the seller is willing to accept
for the auction item.
When posting an auction, a seller sets a starting price. This amount
is usually low, allowing the seller to attract bidders who then drive up
the price naturally, by placing bids.
The seller can also choose to set a reserve price. This price is
higher than the starting price. If the reserve price isn't met by
the close of the auction, the item won't be sold. Neither the bidder
nor the seller will be under obligation to complete the sale, and no
contact information will be exchanged.
If an auction has a reserve price that hasn't yet been met, this
information will be clearly stated in the auction.
A seller usually specifies a reserve price if she is unsure of the real
value of an item and wants to reserve the right to not sell if the market
value is less than expected.
For example, a seller may set the reserve price on a vintage Bead at $35.00
but actually start the auction at $17.00.
Any bid under $35.00 won't win
the auction. |
| Q. |
What is a BUY IT NOW price? |
| A. |
The BUY IT NOW price is the price at which a seller is willing to
close their auction immediately and sell their item. If a bidder
offers a bid equal to the auction's BUY IT NOW price, that bidder
automatically wins the auction. However, the BUY IT NOW price
doesn't have to be met in order for an auction to close with a sale.
It's important to remember that when you bid the BUY IT NOW price on an
auction, you're choosing to win the auction immediately for that exact
price. Therefore, by bidding the BUY IT NOW price, you override the
automatic bidding process. If you prefer to use automatic bidding
when bidding on an auction that has a BUY IT NOW price, make sure to place
your maximum bid below the BUY IT NOW price amount. |
| Q. |
I've been outbid. What should I do? |
| A. |
JustBeads.com notifies you via email when you've been outbid. Do
you still want the item? Are you willing to pay more for it?
Then you'll need to bid again.
In your outbid notification email, click on the link to the auction or cut
and paste the URL into your browser. This will take you to the
auction listing where you can enter a bid higher than the current high
bid. |
| Q. |
I Won the Auction. What do I do Next? |
| A. |
Congratulations! Here's what happens next:
- Both seller and Buyer are obligated to contact eachother as soon as
possible after the close of auction.
- Payment and shipping options are determined by the seller.
Please follow the seller's instructions to complete the transaction.
If the seller requests that you pay before the item is shipped, please
complete your payment in order to receive your item.
- Now your auction item is on its way to you.
- We welcome your feedback on the seller.
Feedback can be a helpful source of information for you and other JustBeads.com users. |
| Q. |
What if the Seller never ships the Item? |
| A. |
Contact the Seller and try to resolve the dispute directly. You
must allow 5 calendar days for the Seller to respond to you. Please
be patient, the Seller may have a legitimate reason for not responding
right away. If you cannot contact the Seller after 14 days,
notify Customer Service, and we
will be happy to intercede on your behalf. |
| Q. |
What are the Fees for using JustBeads.com? |
| A. |
There's NO CHARGE to browse, bid on or buy items at JustBeads.com, but
you do pay fees to list and sell items. Click here
to view our Fees and billing information. |
|
|
?For All Users? |
| Q. |
I registered. Why does it still say I am an unregistered user? |
| A. |
After filling out the registration form, you will be sent a confirmation
message via email. You must follow the instructions in that message to
complete your registration. This process ensures that your email address is
correct and functional. Please allow up to 24 hours to receive your
confirmation message. You'll need to confirm your registration with the
information you receive via email. |
| Q. |
I never confirmed my registration. What should I do? |
| A. |
If you never confirmed your registration by following the instructions
given to you via email, you should contact Customer Service
and provide your full name, e-mail address, and whatever login information you
have, and we will assist you in completing your registration. |
| Q. |
How do I create my About ME
page? |
| A. |
It's easy to create your About ME page. Just Click on "For Buyer" or "For Sellers" at the top of any of our pages and then on
"About ME" or....Click here
|
| Q. |
How can I promote an upcoming Show/Event or Commercial product on JustBeads.com? |
| A. |
We offer a variety of ad placements within our network including the placement of your standard 468x60 banner ad at the
top of our "Home Page", the top of each "Category" page and the top of each "Item Description page" as well as in our
Monthly Newsletters. We can also provide you with the option of including your text ad in auction email notifications
generated by the site. This allows us to drive traffic to you, build your brand and help you to market your
Upcoming Show or product. Click here to learn how.
|
| Q. |
How do I change my User Name, Password or Email address? |
| A. |
You can change your User Name, Password or Email address by going to our For
Buyers or For Sellers page. and clicking on
"Edit Account Information". |
| Q. |
What does the number next to a persons name mean? |
| A. |
The number next to a persons name represents the number of feedbacks they have
received as members of the JustBeads.com community. |
| Q. |
How can I leave Feedback, and what good is Feedback? |
| A. |
You can leave feedback for another user by going to our "For Buyers" or
"For Sellers" page and clicking on
"Bulk Feedback". Feedback is
a way of tracking customer satisfaction for sellers and buyers. Although
not required, it is customary to leave feedback at the completion of each
transaction. |
| Q. |
What is a reserve price? |
| A. |
A reserve price is the lowest price that a seller is willing to sell
their item for. It is higher than the minimum bid price and is not
known to bidders until a successful bid has exceeded it. Sellers are
NOT obligated to sell merchandise at bids that have not met their reserve
price. If your maximum bid is lower than the seller's reserve,
"Reserve Not Met" will remain next to the item price. |
| Q. |
How does a Dutch Auction work? |
| A. |
This fast-paced, free-for-all format is perfect if you have multiple,
identical items to sell. Sellers start by listing a minimum price,
or starting bid, and the number of items for sale. Bidders specify
both a bid price and the quantity they want to buy. All winning
bidders pay the same price—which is the lowest successful bid. That
might be less than what you bid!
If there are more buyers than items, the earliest successful bids get the
goods. Higher bidders get the quantities they've asked for. |
| Q. |
How does the My Auctions page work? |
| A. |
Our auction site automatically keeps track of items you have Bid on, Listed for
sale, Sold, and Won via your personal My Auctions page. You can
access your My Auctions page by clicking on the
link located at the the top of any page. The
My Auctions page contains tabs that you can click on to see the
various views of your items. You can select a time frame to further specify
the items that you wish to see. For example, to see all items that you won in
the last two weeks, you click on the "Items I Won" tab, then select "Ended
in Last Two Weeks" from the "What auctions would you like to see?" drop-down
menu and click the "Go" button.
|
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