Just Beads | Vintage beads | Findings

Official Auction time is 02/27/2017 12:30:11 EST

Frequently Asked Questions

All you ever wanted to know about JustBeads.com, but were afraid to ask.
We strongly recommend that all users review ALL questions and answers.

All Users

Sellers Bidders

For Sellers
For Bidders
For All Users

?For Sellers?

Q. How do I list an item for sale?
A. You can list an item for sale by clicking on "Sell Here" located on the right side of our Home Page under our "Welcome" banner or by navigating to the List an Item form located on the For Sellers page. Listing an item is a three-step process.  In the first step, you can upload a picture (if you have one).  In the second step, you fill in the auction parameters including Starting Bid, Reserve Price, Item Title, Item Description, etc.  In the final step, you review your item listing to make sure it is correct, check the fees that will be assessed (if any) and submit the item when you are satisfied it is correct.
Q. Can I edit my auction after it starts?
A. You can change your original auction description, title, category, quantity, payment types accepted, or international shipping preference once your auction has been posted, provided that no one has placed a bid on the auction. Just click on "For Sellers" at the top of any of our pages and then on "Edit your listing".
Q. How do I close/cancel my auction?
A. Sellers have the ability to cancel their auctions at any time, however if your item already has bids, you are obligated to sell to the high bidder even if you end the auction early.   To cancel your auction click on "For Sellers" at the top of any of our pages and then on "Cancel my Auction".
Q. How do I add a photo to my auction?
A. Adding photos to your auction attracts potential bidders and improves your chance for a successful and profitable auction.  You can add as many images to your auction as you wish.  You can upload the first image directly from your computer to our servers.  If you need to add more than one, you can link to your images hosted on a different site in your auction description.   Your images must be either .jpg or .gif files.

To upload your image directly from your computer to our servers:
  1. While viewing our "Sell your Item" page, look Under the heading titled "Upload your Picture(s)".  Click on the "Browse" button.  A new window will pop up where you can select your images.  In this new window, be sure to select "All Files(*.*)" from the "Files of type" pull-down menu at the bottom of the window so that all of your image files are available for upload. Locate and select your .jpg or .gif file.  Then click on the "Open" button.  If you don't see a "Browse" button, you should upgrade to a more recent version of your browser.  Please note: The maximum recommended individual image size is 500k or less.


  2. Click on "Continue." There may be a delay while your picture is sent to us.  When your picture is uploaded, you will be able to preview the photo.  If you are satisfied with the photo you selected, click on the "Continue" button to continue the listing process.

To display your images that have already been uploaded to another web site:
While viewing our "Sell your Item" page, enter its URL in the field provided under the heading "Enter Your Picture URL".   Alternatively, you can display them by adding a line of HTML code in your item description that points to that web site's address and looks like this:   

<img src="http://www.yoursite.com/images/bead.jpg">

Q. May I include links in my Auctions or About ME page?
A. Auction listings and About Me pages may only include text descriptions, graphics and pictures you supply to our site that describe the item for sale.   You may not use them to promote sales elsewhere.

JustBeads does not permit its members to place the following types of links in your Auction Listings or on your About Me pages:
  • Links that directly offer to sell any merchandise other than currently listed items on the JustBeads site.
  • Links to other online trading sites or pages, including auctions and fixed-price formats.
  • Links to sites offering the same merchandise for the same or lower price (including the Buy It Now price).
Auction listings and About Me pages that do not meet this policy may be removed.
Q. How do I add a "Thumbnail" photo to my auction listing?
A. It's easy to add a "Thumbnail" photo to your auction listing.  While viewing the "Sell your Item" page, Simply upload your photo to the "Thumbnail" field in the same manner as you uploaded your full size auction photo.   We will automatically re-size it for you.   Please make sure that the file to be thumbnailed exists either in your local drive or LAN. (Only .JPG and .GIF images are supported).  Files larger than 600x400 do not resize nicely.
Q. How do I add a Counter to my auction listing?
A. There are several different sites that offer FREE counters that you can add to your JustBeads auctions to track the number of times other members have viewed your listing. It's as easy as copying and pasting the HTML that they provide to you into your JustBeads item description field.

Any of the following sites provide FREE counters that are compatible with JustBeads.com:
http://www.Shoporium.com
http://www.andale.com
http://count.rubylane.com/counter/addcounter.html
Q. How are bid increments determined?
A. The bid increments get bigger as the bid price increases.  The table below outlines the different increment levels.  For example, let's say an item is showing a current high bid of $1.00.  The increment at that level is 25 cents, which means you have to bid a minimum of $1.25.  The bid amount will continue to be raised in 25-cent increments until bidding reaches $10.00.  At that point, the increment will change and the new increment will be $1.00.

Current Bid

Bid Increment

0.00-9.99

.25

10.00-49.99

1.00

50.00-99.99

2.00

100.00-999.99

5.00

>1000.00

25.00

Q. What are the Fees for using JustBeads.com?
A. There's NO CHARGE to browse, bid on or buy items at JustBeads.com, but you do pay fees to list and sell items.   Click here to view our Fees and billing information.
Q. How do I place a banner ad on the JustBeads.com site?
A. We offer a variety of ad placements within our network including the placement of your standard 468x60 banner ad, (linked to your JustBeads auctions), at the top of our "Home Page", the top of each "Category" page and the top of each "Item Description page" as well as in our Monthly Newsletters. This allows us to drive traffic to your auction listings and increase your sales here at JustBeads.com. Click here to learn how.
Q. My Auction closed without a winner, Can I resubmit an auction?
A. Items that did not sell can be re-listed free of charge.
To quickly re-list multiple items exactly as they were before, you can use the Bulk Re-List Items form located on our For Sellers page.  This function allows you to select one or more items from a list of closed auctions and re-list all of them with a single click of your mouse. Please note that once an item has been re-listed more than five (5) times, it will be listed under the "All Items", (default view), tab only.
To re-list an item and change its parameters, (for example, to lower your Reserve Price or change its description), you can use our Re-List Item with Edit form located on the For Sellers page.
Q. My Auction closed with a Winner, What do I do next?
A.
  1. Send the winner an email.  The buyer and seller are responsible for contacting each other to arrange payment and shipping of the item sold.   In your email, you should include the following information:
    1. Winning bid price.
    2. Shipping costs.
    3. Your address, so your winner can send you a check if you accept payment by checks.
    4. Information on your payment and shipping policy.
    Also, you should ask the winner to respond to your email with a shipping address.
  2. Wait for payment to be received.  If a winner is paying by check, we recommend you deposit the check and wait for it to clear before you send the item.
  3. Ship the item.
  4. Send the winner an email informing the winner that the item has been shipped. Be sure to included an estimated time of arrival.
  5. Provide feedback about your experience with the winner.
Q. How do I contact the winning bidder(s)?
A. During the auction, you can click on "Bid History" while viewing an item's page and then on any bidders User Name to send a message via our message center to that person.  If your item "sells", you will be sent an email message containing the name and addresses of any winning bidders After the auction ends.
Q. What if a bidder does not respond?
A. Contact the bidder and try to resolve the dispute directly.   You must allow a minimum of 14 calendar days for the bidder to respond to you.   Please be patient, your bidder may have a legitimate reason for not responding right away.  If you cannot contact the high bidder after a period of 14 days, you should notify Customer Service.  Upon receipt of your message, we will make every attempt to reach out to the buyer on your behalf.   If we are unsuccessful in our endeavor, we will credit your account accordingly.   Please note: ALL requests for credit must be made within 30 days of the close of Auction.
Q. How do I set up a credit account?
A. All registered users of JustBeads.com are automatically set up with a "cash only" account limited to $10.00.  This will allow you to list a limited number of items without having to place a credit card on file.  Once your account balance reaches this limit you will not be able to use any listing options until a payment is made or you set up a credit account with us.  You can place your credit card on file with us by navigating to our For Sellers page and selecting the "Place Credit Card on File" function.
Q. How do I Pay my account?
A. Credit card accounts are debited on the 15th of each month for the preceeding 30 days.  Sellers who maintain "cash" accounts have until the end the month before payment is due.  Please keep in mind, however, that sellers who maintain "cash" accounts will NOT be able to list any items once they have exceeded their $10.00 credit limit.

For your convenience JustBeads.com accepts payment via Credit Card, PayPal, Personal Check or Money Order. If you do not have a credit card on file with us, you may send a personal check or money order for the balance due to our Corporate Offices. Please include a copy of the bill we sent you and write your User ID number clearly on the check.

JustBeads.com, Inc.
P O Box 290426
Brooklyn, NY 11229-0426

To place your credit card on file with us, click on For Sellers at the top of any of our pages and then on "Place a Credit Card on File".

?For Bidders?

Q. Are there any fees for bidding?
A. There's NO CHARGE to browse, bid on or buy items at JustBeads.com, but you do pay fees to list and sell items.   Click here to view our Fees and billing information.
Q. How do I Bid?
A. Bidding on JustBeads.com is easy. Just follow the steps below:
  1. When you find an item that you would like to bid on, scroll down to the bottom of the page and look under the banner titled "Bidding" on that item's auction page and enter the following information:
    1. Your User Name & Password:
      For security reasons, you are required to enter your User Name and Password each time you bid.
    2. Your Bid:
      The amount you are willing to pay for the item.
    3. You may place a proxy bid or a straight bid. Learn more about regular bidding versus proxy bidding.
  2. Preview your bid:
    Click on "Review Bid." Once you've previewed your bid and confirmed that everything is in order, click on "Submit Bid." This is the final step to submitting your bid.
  3. Monitor the auction:
    As you wait for the auction to close, you'll receive notifications if you've been outbid. You can always return to the auction and enter a higher bid. You can monitor all your auction activity by clicking on the "My Auctions" link at the top of any of our pages.
  4. Contact the seller:
    When the auction closes and you're the high bidder, you'll get an email. Included in this email is the seller's email address. You should email the seller to arrange for payment and shipping of the item.
  5. Enter Feedback about your experience with the seller:
    Once you receive your item, make sure to rate the seller. It's a great way to provide helpful feedback on how a seller participates in the auction process.
Q. How does "Proxy Bid" work?
A. The JustBeads.com Proxy bidding feature places bids on your behalf at the lowest possible increments.  Simply enter your maximum bid (the highest amount you are willing to pay).
The goal of Proxy bidding is for you to win the auction at the lowest possible price.  Your maximum bid is only placed when another bidder also bids up to that amount or when the reserve price is equal to or greater than your maximum bid.

Bids will increase based on the bid increment set for the auction.  Therefore, the current bid will equal the former bid plus the bid increment.

Example 1: An item's current bid is $3.00, and the bid increment is $0.25 cents.  Vikki enters a maximum bid of $6.00, so Vikki becomes the high bidder and the current bid reads $3.25.

Example 2: An item's start price is $3.00.  Bettina enters a maximum bid of $7.00.  Bettina is the current high bidder at $3.00.  Then Vikki enters a maximum bid of $6.00.  The current bid is now $6.25 since Bettina has a higher maximum bid.
Q. What are Bid Increments?
A. Any new bid must be greater than the current high bid. The additional amount you're required to bid depends on the price of the item being auctioned. (In other words, bid increments are determined by the item's price.) For example, if you want an item with a current price of $11.00, then you must bid at least $12.00 The table below shows the required bid increments for JustBeads.com Auctions:

Current Bid

Bid Increment

0.00-9.99

.25

10.00-49.99

1.00

50.00-99.99

2.00

100.00-999.99

5.00

>1000.00

25.00

Q. How do I Cancel a Bid?
A. After you place a bid on the auction item page, you'll be taken to a Preview Bid page.  As long as you DO NOT click on the "Submit Bid" button on this page the bid won't be placed.   You cannot cancel your bid after you've confirmed it (i.e., after you have clicked on "Submit Bid").  Please don't bid on an item if you're uncertain that you can pay for it.
Q. What is a RESERVE Price?
A. The reserve price is the lowest price the seller is willing to accept for the auction item.

When posting an auction, a seller sets a starting price.  This amount is usually low, allowing the seller to attract bidders who then drive up the price naturally, by placing bids.

The seller can also choose to set a reserve price.  This price is higher than the starting price.  If the reserve price isn't met by the close of the auction, the item won't be sold.  Neither the bidder nor the seller will be under obligation to complete the sale, and no contact information will be exchanged.

If an auction has a reserve price that hasn't yet been met, this information will be clearly stated in the auction.

A seller usually specifies a reserve price if she is unsure of the real value of an item and wants to reserve the right to not sell if the market value is less than expected.

For example, a seller may set the reserve price on a vintage Bead at $35.00 but actually start the auction at $17.00.
Any bid under $35.00 won't win the auction.
Q. What is a BUY IT NOW price?
A. The BUY IT NOW price is the price at which a seller is willing to close their auction immediately and sell their item.  If a bidder offers a bid equal to the auction's BUY IT NOW price, that bidder automatically wins the auction.  However, the BUY IT NOW price doesn't have to be met in order for an auction to close with a sale.

It's important to remember that when you bid the BUY IT NOW price on an auction, you're choosing to win the auction immediately for that exact price.  Therefore, by bidding the BUY IT NOW price, you override the automatic bidding process.  If you prefer to use automatic bidding when bidding on an auction that has a BUY IT NOW price, make sure to place your maximum bid below the BUY IT NOW price amount.
Q. I've been outbid. What should I do?
A. JustBeads.com notifies you via email when you've been outbid.  Do you still want the item?  Are you willing to pay more for it?  Then you'll need to bid again.

In your outbid notification email, click on the link to the auction or cut and paste the URL into your browser.  This will take you to the auction listing where you can enter a bid higher than the current high bid.
Q. I Won the Auction. What do I do Next?
A. Congratulations! Here's what happens next:

  1. Both seller and Buyer are obligated to contact eachother as soon as possible after the close of auction.
  2. Payment and shipping options are determined by the seller.
    Please follow the seller's instructions to complete the transaction. If the seller requests that you pay before the item is shipped, please complete your payment in order to receive your item.
  3. Now your auction item is on its way to you.
  4. We welcome your feedback on the seller.

  5. Feedback can be a helpful source of information for you and other JustBeads.com users.
Q. What if the Seller never ships the Item?
A. Contact the Seller and try to resolve the dispute directly.   You must allow 5 calendar days for the Seller to respond to you.   Please be patient, the Seller may have a legitimate reason for not responding right away.  If you cannot contact the Seller after 14 days, notify Customer Service, and we will be happy to intercede on your behalf.
Q. What are the Fees for using JustBeads.com?
A. There's NO CHARGE to browse, bid on or buy items at JustBeads.com, but you do pay fees to list and sell items.   Click here to view our Fees and billing information.

?For All Users?

Q. I registered. Why does it still say I am an unregistered user?
A. After filling out the registration form, you will be sent a confirmation message via email. You must follow the instructions in that message to complete your registration. This process ensures that your email address is correct and functional. Please allow up to 24 hours to receive your confirmation message. You'll need to confirm your registration with the information you receive via email.
Q. I never confirmed my registration. What should I do?
A. If you never confirmed your registration by following the instructions given to you via email, you should contact Customer Service and provide your full name, e-mail address, and whatever login information you have, and we will assist you in completing your registration.
Q. How do I create my About ME page?
A. It's easy to create your About ME page. Just Click on "For Buyer" or "For Sellers" at the top of any of our pages and then on "About ME" or....Click here
Q. How can I promote an upcoming Show/Event or Commercial product on JustBeads.com?
A. We offer a variety of ad placements within our network including the placement of your standard 468x60 banner ad at the top of our "Home Page", the top of each "Category" page and the top of each "Item Description page" as well as in our Monthly Newsletters. We can also provide you with the option of including your text ad in auction email notifications generated by the site. This allows us to drive traffic to you, build your brand and help you to market your Upcoming Show or product. Click here to learn how.
Q. How do I change my User Name, Password or Email address?
A. You can change your User Name, Password or Email address by going to our For Buyers or For Sellers page. and clicking on "Edit Account Information".
Q. What does the number next to a persons name mean?
A. The number next to a persons name represents the number of feedbacks they have received as members of the JustBeads.com community.
Q. How can I leave Feedback, and what good is Feedback?
A. You can leave feedback for another user by going to our "For Buyers" or "For Sellers" page and clicking on "Bulk Feedback". Feedback is a way of tracking customer satisfaction for sellers and buyers. Although not required, it is customary to leave feedback at the completion of each transaction.
Q. What is a reserve price?
A. A reserve price is the lowest price that a seller is willing to sell their item for.  It is higher than the minimum bid price and is not known to bidders until a successful bid has exceeded it.  Sellers are NOT obligated to sell merchandise at bids that have not met their reserve price.   If your maximum bid is lower than the seller's reserve, "Reserve Not Met" will remain next to the item price.
Q. How does a Dutch Auction work?
A. This fast-paced, free-for-all format is perfect if you have multiple, identical items to sell.   Sellers start by listing a minimum price, or starting bid, and the number of items for sale.   Bidders specify both a bid price and the quantity they want to buy.   All winning bidders pay the same price—which is the lowest successful bid.  That might be less than what you bid!
If there are more buyers than items, the earliest successful bids get the goods.   Higher bidders get the quantities they've asked for.
Q. How does the My Auctions page work?
A. Our auction site automatically keeps track of items you have Bid on, Listed for sale, Sold, and Won via your personal My Auctions page.  You can access your My Auctions page by clicking on the link located at the the top of any page.   The My Auctions page contains tabs that you can click on to see the various views of your items.  You can select a time frame to further specify the items that you wish to see.   For example, to see all items that you won in the last two weeks, you click on the "Items I Won" tab, then select "Ended in Last Two Weeks" from the "What auctions would you like to see?" drop-down menu and click the "Go" button.